As a precaution I've already restarted my PC and all ZImbra services on the serverĪny suggestion as to how I can get this working again? I know I can delete my local Zimbra profile, create a new one and resync but I would then lose some Sent items and although I can live with this if it happens to any of my users they might not be so understanding. This article provides a resolution for the issue that email messages that are sent by using Microsoft Outlook 2007 or later versions are not saved to the Sent Items folder. 13 and this all took place over a LAN rather than on an iffy Internet connection. We're using Outlook 2003 SP3 with zcs Network 5.0.13_GA_2790 on SLES 10 64bit with ZCO. All other aspects of synchronisation appear to be working ok including messages sent through web or IMAP being in the Sent in Outlook.
I noticed today that any message I send through Outlook is being delivered, is being transferred to the Sent folder in Outlook but is not in the Sent folder in the web interface. > This e-mail was generated for technical support purposes. My understanding is that folders should be synced across devices with this type of account. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.When I started Outlook yesterday morning I received the following local failure notice Question: Q: Sent folder not syncing with Sent folder on MacBook, Sent folder not syncing with Sent folder on MacBook I have an IMAP mail account. If an Answer is helpful, please click "Accept Answer" and upvote it. If the issue continues, please try repairing your Office installation. There could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.Ī corrupted profile can lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference. 5) Click here, to sync now 6) Wait 5-10 minutes for the Outlook PracticePanther folder to update. 3) If email sync is set to 'No', edit the contact/matter and change it to 'Yes'. If the same IMAP account can work fine in other users' Outlook client, please try the following suggestions to troubleshot: 1) Navigate to the missing contact/matter page 2) In the about tab, click on 'Sync Settings' to expand this option. Please check if this issue can be reproduced when adding the same IMAP account to other users' Outlook client. To further confirm if the issue is an client issue. I noticed you have mentioned that there is only one user suffering with this issue. I did the same tests in my environment, configure Exchange 2016 On Prem email account as IMAP account in Outlook 2016 desktop client, checked "save copies of messages", unchecked "Do not save copies of sent items" option, seems it could work fine, can successfully sync Sent items to Web mail. Note: Please remember to back up your mailbox items to avoid loss before operating. So, please try to set your root folder path via File > Account Settings > Account Settings > Double click on your IMAP account > More Settings > Advanced > Set Root folder path as "Inbox", wait for the re-sync and test to see if your issue could be resolved.
Outlook sent folder not syncing update#
If the issue still continues, please try to Update your Folder List and make sure you have properly subscribed all the IMAP folders.Īs I know, setting "Root folder path" in Outlook could help modify your folder structure and re-sync your mailbox with your mail server. Just as mentioned above, it is suggested for you to firstly check if you have properly unchecked the "Do not save copies of sent items" in your Account Settings like below: Hi this issue only happen to the specific Sent Items folder? Can all other folders sync well?Ĭan you see those emails you sent from your Outlook client in the Sent Items folder of your Outlook client?
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